Privacy Policy

Who we are

Calder Valley Homes (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we use your personal information when you deal with us.

Our contact details:

sales@caldervalleyhomes.co.uk

01706 394463

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We may collect the following information from you:

              •            Name, address, email address, and phone number

              •            Proof of identity and address (e.g., passport, driving licence, utility bills)

              •            Financial information related to property transactions

              •            Property details and photographs

              •            Communication history with us

2. How we collect it

We collect information when you:

              •            Contact us to buy, sell, or rent a property

              •            Visit our website or office

              •            Arrange a valuation or viewing

              •            Complete forms or provide documents

3. Why we collect it (lawful basis)

We use your information to:

              •            Provide our estate agency services (contract)

              •            Comply with legal obligations (e.g., anti-money laundering checks)

              •            Keep you informed about your property transaction (legitimate interest)

              •            Send you property updates if you have opted in (consent)

4. Who we share it with

We may share your data with:

              •            Solicitors, surveyors, mortgage brokers, and other professionals involved in your transaction

              •            Our software and IT providers (for secure storage and processing)

              •            Government bodies if required by law (e.g., HMRC, NCA)

We will never sell your data to third parties.

5. How we store your information

Your data is stored securely in our systems. We keep your data for:

              •            7 years after your transaction ends (for legal and tax purposes)

After this, it will be securely deleted or anonymised.

6. Your rights

Under UK GDPR, you have the right to:

              •            Access the data we hold about you

              •            Have incorrect data corrected

              •            Request deletion of your data (in some cases)

              •            Restrict or object to our processing

              •            Withdraw consent (for marketing)

              •            Complain to the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us at [email address].

7. Marketing

We will only send you marketing communications if you have opted in. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website or by request.

Last updated: 14/08/2025